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These Terms and Conditions (“Terms”) govern your access to and use of the NX4 website and your purchase of NX4 products online. By accessing the website, placing an order, or using our services, you agree to be bound by these Terms.

1. Company details

This website is operated by Omni Labs Wellness Sdn. Bhd., a company incorporated in Malaysia.

2. Eligibility

By placing an order, you confirm that:

You are at least 18 years old; and
You are purchasing for personal or gift use and not for resale, unless expressly agreed in writing.

3. Product information and availability

We aim to display product descriptions, images, ingredients, and nutritional information as accurately as possible. However:

Colours and packaging may appear differently on different screens.
As bird's nest is a natural product, colour may vary from batch to batch.
All products are subject to availability and may be withdrawn or substituted at our discretion.

4. Pricing and payment

All prices are shown in Malaysian Ringgit (MYR) unless otherwise stated and are inclusive of applicable Malaysian taxes (such as SST), where required by law.

We reserve the right to change prices at any time without prior notice.
The price payable is the price displayed at checkout at the time your order is confirmed.
Payment must be made using the payment methods listed at checkout. Orders will only be processed once full payment has been successfully received.

5. Orders and order confirmation

When you place an order through our website:

You submit an offer to purchase the selected products.
You will receive an order acknowledgment (by email or on‑screen) summarising your order.
Your order is considered accepted only when we issue an order confirmation and/or dispatch the products.

We reserve the right to decline or cancel orders, including but not limited to:

Suspected fraudulent or unauthorised transactions
Incorrect pricing or product information
Unavailability of stock

If your order is cancelled after payment, we will arrange a refund in accordance with our internal processes.

6. Shipping, delivery, and risk

Shipping, delivery timelines, and applicable fees are described in our Shipping & Return Policy and the relevant FAQ sections on our website.

Key points:

Orders are typically processed and dispatched within 3–5 working days after payment confirmation.
Delivery timelines shown at checkout are estimates only and may vary based on courier performance, location, and external factors.
Risk of loss and damage to the products passes to you once the order is delivered and signed for at the delivery address provided.

You are responsible for:

Providing a complete and accurate delivery address and contact details.
Ensuring someone is available to receive and inspect the products upon delivery.

7. Returns, exchanges, and cancellations

Because NX4 products are perishable health and beauty items for oral consumption, all confirmed and paid orders are final and cannot be cancelled once placed, except where required by law.

We only consider returns or exchanges if:

The product is expired upon delivery; or
The product is damaged inside the packaging upon delivery or collection.

You must:

Contact our customer service within 7 days from the date of purchase; and
Provide supporting information and/or photos to help us assess the issue.

Where a return is approved, our team will inspect the returned product(s). If the conditions are satisfied, you will be offered an exchange of similar value, subject to stock availability. Cash refunds are provided only where required by applicable law.

Additional details are set out in our Shipping & Return Policy.

8. Use of the website

You agree not to:

Use the website for any unlawful purpose;
Attempt to gain unauthorised access to any part of the website, server, or related systems;
Copy, distribute, reproduce, or exploit any part of the website without our prior written consent.

We may suspend or restrict access to the website, in whole or in part, for maintenance, security, or operational reasons.

9. Intellectual property

All trademarks, logos, product names, images, text, graphics, and other content displayed on the website are owned by or licensed to NX4 or its affiliates.

You may not reproduce, modify, distribute, or use any content for commercial purposes without our prior written consent.

10. Personal data and privacy

Any personal data collected from you when using this website or placing an order will be processed in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and disclosure of your personal data as described there.

11. Limitation of liability

To the maximum extent permitted by Malaysian law:

We are not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the website or products.
Our total aggregate liability for any claim relating to a purchase will not exceed the amount paid for the specific order in question.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

12. Governing law and jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes arising out of or in connection with these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated “Last updated” date. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

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