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NX4 will process and dispatch your order within 3–5 working days after we receive confirmation of purchase. Once shipped, your order will be handed over to our appointed local delivery partner and delivered to the address provided at checkout.

Please note that delivery timeframes are estimates only and begin from the date of dispatch. Delays may occur due to courier operations or customs procedures, and these are outside of NX4’s control. NX4 is not liable for any loss, damage, additional charges, or delays arising from these external factors.

Because our products are high-value and perishable, we use a signature‑required delivery service by default. You (or your appointed recipient) are required to carefully inspect the goods upon delivery. Once the order is received and signed for at the delivery address, responsibility for the products passes to you. A signature at the delivery address will be treated as proof of delivery and fulfilment by NX4. If an item is lost in transit but the courier provides valid proof of delivery, NX4 will not be responsible for the loss.

We currently ship within Malaysia only (West & East Malaysia). For international delivery requests, NX4 reserves the right to accept or decline orders depending on the destination and prevailing circumstances. Delivery costs will be shown at checkout before you complete your purchase.

Return & exchange

Please ensure someone is available to receive the package on the first delivery attempt. If delivery is unsuccessful and the package is left unattended or delayed, this may affect the quality of the product and the item will no longer be eligible for return.

As NX4 products are health and beauty items intended for oral consumption, all paid and confirmed orders are final and cannot be cancelled. We can only guarantee freshness and quality while the products are under our care and in transit. Once they are in your possession, we are unable to accept returns due to safety and hygiene considerations for all customers.

Returns or exchanges will only be considered if:

The product is expired, or
The product is damaged inside the packaging upon delivery or collection.

In such cases, please contact our customer service team within 7 days from the date of purchase for assistance and further arrangements. Our team will inspect the returned product(s), and if the above conditions are met, you will be eligible for an exchange of similar value, subject to stock availability.

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